How to Order
You can reach Butter Sugar Flour by phone at (336) 437-8663, to place an order.
Butter Sugar Flour requires all orders to be paid in full at the time the order is placed. Once an order is paid, in full, an order/confirmation number will be provided and a delivery/pick-up location, date and time will be scheduled. Butter Sugar Flour will require a 48 hour notice on all orders.
Responses can take up to 24 hours. If you wish to discuss an order for an upcoming event that requires priority attention, Butter Sugar Flour will respond accordingly.
Confirmation of an order is acknowledgement that you have read and agree to Butter Sugar Flour’s customer service and privacy policies.
Payment Methods
Butter Sugar Flour will accept: American Express, MasterCard, Visa, Discover, Diner’s, JCB International and debit cards.
No credit and debit card information will be recorded or filed by Butter Sugar Flour.
All orders will be subject to applicable tax.
Butter Sugar Flour’s website does not accept orders and does not accept or request credit or debit card information.
Delivery /Pick-up
Butter Sugar Flour has been inspected and approved by the North Carolina Department of Agriculture and Consumer Services Food and Drug Protection Division to operate as a Home Processor. Therefore, Butter Sugar Flour does not have a store front.
Even so, Butter Sugar Flour maintains hours of operation. Business hours will be: Monday – Friday from 9 a.m. to 5 p.m (no weekends or holidays).
Butter Sugar Flour will meet locally with each customer, at an agreed upon location and time, for delivery/pick-up of baked goods.
No delivery/pick-ups will be scheduled on weekends, holidays or after 5:30 p.m.
Delivery/pick-up times will be allowed a grace period of 15 minutes. More than 15 minutes will be considered a “no show” ( it is important to maintain the scheduled delivery/pick-up time and date, allowing Butter Sugar Flour to timely meet the next customer’s scheduled delivery/pick-up).
Cancellation Policy
Butter Sugar Flour requires a 24 hour notice to cancel an order. Canceled orders will be redeemed by a refund credit toward your next order. The refund credit will be for 75% of the canceled order amount.